Account / Log-in Related Problems

I can’t log in, the computer says the username or password is incorrect

If you are unable to log in off-campus please reset your password online

If you are on-campus, visit the Student Service Desk in the City or Rotokauri hub. Alternatively, phone the Student Service Desk on 0800 4 Wintec (0800 4 946832) we are open from 8 am – 5 pm Monday – Friday.

Cannot log-in to any PC, it shuts down automatically, just after I log-in

Simultaneous logins are not permitted in the hubs, to allow everyone to be able to use a computer and to help protect your Wintec computer account. Please remember to log off the computer when you have finished using it. If you are unable to log in elsewhere in the hub, contact the Student Service Desk on 0800 4 Wintec (0800 4 946832)

Forgotten password

If you have forgotten your password, you will need to reset it online or by visiting the Student Service Desk in the City or Rotokauri hub.

Account locked

Account lockouts occur when an incorrect password has been entered 3 times in a row. Your account will unlock itself 30 minutes after the last attempt. If you need your account unlocked, visit the Student Service Desk in the City or Rotokauri hub or phone 0800 4 Wintec (0800 4 946832)

Why do we have to change our password every 180 days?

Password changes every 180 days are a requirement by our IT auditing firm. As Wintec is a Government Institution, we are bound by certain criteria, including the security of our IT network and any staff and student accounts. This may be similar to your online banking account, where a password must be changed after so many months for security reasons.